vCenter 6.7 Update 2: Error in creating a backup schedule

One of the improvements in vCenter 6.7 Update 2 includes Samba (SMB) protocol support for the built-in File-Based Backup and Restore. Excited about the news, I decided to test this functionality and backup data to the Windows share.

I filled in the backup schedule parameters in the vCenter Server Appliance Management Interface (VAMI) and pressed the Create button, when the following error message appeared: Error in method invocation module ‘util.Messages’ has no attribute ‘ScheduleLocationDoesNotExist’.

Puzzled with this message and not knowing which log file to inspect, I ran the following command in the local console session on the
vCenter Server Appliance (VCSA):

grep -i ‘ScheduleLocationDoesNotExist’ $(find /var/log/vmware/ -type f -name ‘*.log’)

The search results led me to /var/log/vmware/applmgmt/applmgmt.log where I found another clue:

2019-04-30T01:25:24.111 [2476]ERROR:vmware.appliance.backup_restore.schedule_impl:Failed to mount the cifs share // at /storage/remote/backup/cifs/; Err: rc=32, stdOut:, stdErr: mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)

At first, after some reading, I thought it was related to the SMB protocol version or the wrong security type for the server. So I decided to look for any security events on the file server.

In Windows Event Log, I saw the following:

After double-checking the NTFS and share permissions for the network share, I was confident that the user had permissions to access it and write data into it.

Run out of ideas, I was just looking into the official documentation and some blog posts to see if something was missing. What stroke me was no references to the domain name, neither in a UPN format nor in a form of sAMAccountName, in the backup server credentials in the Create Backup Schedule wizard.

It was easy for me to test if skipping the domain name would make any difference, and it did! The backup job worked like a charm and was completed successfully.

3 thoughts on “vCenter 6.7 Update 2: Error in creating a backup schedule

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