vSphere 6.5 GA: VMware-VMRC.exe – Failed to install hcmon driver.

After upgrading the vCenter Server Appliance to version 6.5, I needed to install a new version of VMware Remote Console 9.0 on my Windows 10 machine.

vmware-vmrc-install
VMware-VMRC.msi was downloaded from the vCenter Server, and I initiated its installation.

vmware-vmrc-download

To my surprise, this task ended up with an error message below.

vmware-vmrc-error

I immediately searched on VMware for any explanation and found KB # 2130850. Despite the workaround provided, I haven’t had vSphere Client installed on the computer.

Quickly checking the list of VMware products available, I was able to identify the package which caused the problem. It was a VMware Remote Console Plug-in 5.1 from the previous version of vSphere which prevented the installer from doing its job. Removing the old piece of software completely resolved the obstacle for my environment. Easy-peasy!

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